ESL Fuels Ltd is committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. It is important that you read this privacy notice together with any other privacy notice we may supply on specific occasions (for example, if you apply for a role with us). This policy supplements such notices and is not intended to override them.
In this policy, we, us and our refers to ESL Fuels Ltd, a company registered in England with registration number 04007349 whose registered office is at Dock Yard Road, Ellesmere Port, Cheshire, CH65 4EF.
Who we are
The kind of information we may hold about you
We may collect and process the following personal information:
- Information you give to us;
- Information we collect about you; and
- Information supplied to us by third parties.
Information you give to us
You may provide us with personal data when you are introduced to us, when we meet you in person, during the course of our supplying services to you, or when we are in contact by phone, email, via our website or otherwise.
The categories of personal data you provide include:
- your name;
- job title and company name;
- your home and business address;
- contact details such as email address(es)and telephone number(s);
- date of birth;
- marital status;
- copies of passport, driving licence and similar documents;
- business and professional qualifications and experience;
- immigration status and work permits;
- other personal data contained in correspondence and other documents you may supply to us;
- marketing and communications data including your preferences in receiving marketing from us and your communication preferences; and
- other details specific to you and your matter.
Information we collect about you
Whenever you access our website we will automatically collect, store and use:
- information about your use of our website which include technical information such as your Internet protocol (IP) address, geographical locations, browser details, operating system, length of visit, page views, website navigation paths, details of the timing, frequency and pattern of your website usage; and
- information collected by cookies on our website.
Information we collect from third parties
We may also collect information:
- from publicly accessible sources (e.g. Companies House);
- directly from third parties (e.g. to perform our customer due diligence checks);
- which you have made public (e.g. on websites associated with you or your business or on social media platforms)
- from other third parties (e.g. from an agent or distributor you may engage)
Sensitive personal data
We do not generally seek to collect sensitive (or special categories of) personal data. If we do collect sensitive personal data, we will ask for your explicit consent to our proposed use of that information at the time of collection.
Our website is not intended for or directed at children under the age of 16 and we do not knowingly collect data relating to children under this age.
How we use your information
The purpose for which we use and process your information (excluding sensitive personal data) and the legal basis on which we carry out each type of processing is set out in the table below:
|Purposes for which we will process the information||Legal basis for the processing|
|To provide you with any information and/or services that you have requested from us.||It is in our legitimate interests to respond to your requests in order to generate and develop business.|
|To send you updates, notifications, newsletters, announcements, and other communications we believe may be of interest to you.||It is in our legitimate interests to market our services. You can always opt-out of receiving direct marketing-related email communications by following the unsubscribe link.|
|To invite you to seminars, events and functions we believe may be of interest to you.||It is in our legitimate interests to market our services. You can opt-out of receiving direct marketing-related email communications or text messages at any time by following the unsubscribe link.|
|To send you information regarding changes to our policies, other terms and conditions and other administrative information.||It is in our legitimate interests to communicate changes to our policies and other terms to you.|
|To monitor, administer and improve our website and to keep our website safe and secure.||It is in our legitimate interests to continually monitor and improve our services and our website and to ensure network security.|
The purposes for which we use your personal data and any other data provided by you, where you are our customer, and our legal basis for doing so is set out in the table below:
|Purposes for which we will process the information||Legal basis for the processing|
|To provide services to you||To perform our contract with you and/or to take steps at your request to enter into such a contract.|
|To conduct appropriate checks and all processing which is necessary for us to comply with our professional, legal and regulatory obligations.||To perform our contract with you and/or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations.|
|To ensure compliance with our business policies.||It is in our legitimate interests or those of a third party to ensure we are following our own internal procedures so that we can deliver the best service to you.|
|For operational reasons, such as improving efficiency, training and quality control.||It is in our legitimate interests to be as efficient as possible so that we can deliver the best service to you at the best price.|
|To prevent unauthorised access and modifications to our systems.||It is in our legitimate interests to prevent and detect criminal activity that could be damaging to either of us. To comply with our legal and regulatory obligations|
|To maintain up-to-date customer records.||To perform our contract with you and/or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations.|
|For marketing our services to existing and former customers, and parties who have expressed an interest in our services.||It is in our legitimate interests to market and promote our services to existing and former customers.|
|To carry out credit reference checks via external credit reference agencies.||It is in our legitimate interests to carry out credit control and to satisfy ourselves that our customers are able to pay for our services.|
|External audits and quality checks.||It is in our legitimate interests to maintain our accreditations. To comply with our legal and regulatory obligations.|
Special Categories of Personal Data
You may also supply us with, or we may receive, special categories of personal data. If so, we shall process these special categories of personal data on the basis of one or more of the following:
- where you have given explicit consent;
- where the processing relates to personal data which is manifestly made public by you;
- where the processing is necessary for reasons of substantial public interest, in accordance with applicable law.
You may contact us to let us know that you do not wish us to process your personal data by contacting us as set out later in this policy. However, if such information is necessary for the performance of a contract with you, we may not be able to perform our obligations under that contract.
Disclosure of your information to others
We may share your personal data with:
- Our partners, staff and consultants based in the United Kingdom.
- to other professional advisers and third parties in accordance with your instructions.
- our bank, insurers, brokers, auditors or risk managers as may be reasonably necessary for the purposes of obtaining or maintaining finance, insurance, managing risk or the establishment, exercise or defence of a legal claim.
- third parties who provide services to us (e.g. IT services)
- a purchaser in circumstances where we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
- other third parties:
- to protect the rights, property, or safety of us, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
- to assist us in improving our products and services.
Where we store your Personal Data
All information you provide to us is stored on our secure servers in the UK.
We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with data protection laws.
You acknowledge the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk and we cannot prevent the use (or misuse) of such personal data by others. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we will retain your Personal Data
The personal information which we process for any purpose (or purposes) shall not be kept for any longer than is necessary where this is necessary for:
- compliance with our legal obligations; and/or
- to protect your vital interests or the vital interests of other person(s).
Where we have been engaged by you to supply legal services, we will retain personal data for as long as necessary to fulfil our contract with you and following the end of our engagement we will retain personal information:
- as required for legal, regulatory and other legitimate business purposes; and
- so that we may address any queries or other issues relating to the services we have provided.
Your rights as a data subject
Under certain circumstances, you have rights under the data protection laws. We summarise below some of these rights:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If the changes are significant, we may also notify you by email.
Where required by applicable laws, we will obtain your consent to make these changes and provide users with the ability to opt out or unsubscribe at this time.
This page was last updated on 24th July 2022
You can contact us:
- by post to ESL Fuels Ltd, Dock Yard Road, Ellesmere Port, Cheshire, CH65 4EF;
- by telephone on 0151 601 5201;
- by email to firstname.lastname@example.org